GDPR Compliance Statement

Last updated: 6 July 2026

Our Commitment

We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR) and UK data protection laws.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: Processing is necessary to fulfill booking requests and service delivery
  • Legitimate interests: Processing supports business operations and service improvement
  • Legal obligation: Processing meets regulatory and legal requirements
  • Consent: Where explicitly provided for specific purposes

Data Controller

For the purposes of GDPR, the data controller is:

mist-kernel
17 Charlotte Square
Edinburgh EH2 4DF
United Kingdom
Email: [email protected]

Your GDPR Rights

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when data is no longer necessary for the purposes collected or when you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing under certain circumstances, such as when you contest the accuracy of data or object to processing.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling systems that produce legal effects or similarly significant effects.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

You are not required to pay a fee to exercise your rights unless your request is clearly unfounded or excessive.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Booking enquiries: 2 years from last contact
  • Completed bookings: 7 years for tax and legal purposes
  • Marketing communications: Until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Staff training on data protection principles

Data Breach Notification

In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

International Data Transfers

Your personal data is primarily processed within the United Kingdom. Any transfers outside the UK or EEA will be protected by appropriate safeguards, such as standard contractual clauses.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, particularly in the member state of your habitual residence, place of work, or place of alleged infringement.

For the UK, the supervisory authority is the Information Commissioner's Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.